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Terms & Conditions

Business Details:
Address: 21 Bartlett Road, Gravesend, Kent, DA11 7LU Tel: 07952 478 193 (mobile rate) Email:

VAT Number: 902 5194 46

Goods or services will be provided within 30 days of order placed, unless otherwise agreed.

Goods will be sent with insured shipping by UPS or Royal Mail.

Products may vary marginally due to natural differences in material supplies and hand assembly.

When receiving goods, please sign as 'unchecked'. Before opening, carefully check the condition of packaging for any sign of damage, and if found take a photo. In the event that the product has been damaged in transit, the packaging forms part of the claim evidence.

Please note, that all AudioSmile products are sent out in good condition, so even if light damage is found, please inform us immediately. It may affect your right to return goods.

The customer has the right to cancel the order if the products or services are not provided within the agreed time period. - Applies to Kensai.

The right to cancel an order does not apply to customised goods or services, unless the 30 day delivery period or other agreement has elapsed. - Applies to SuperTweeters and Modifications.

Order cancellations must be made in writing, and will be confirmed by AudioSmile. Emails must have the subject heading of 'AudioSmile Cancellation'.

If you change your mind, the Kensai may be returned within 10 days from receipt under the home trial scheme. A full refund will then be issued for product returned in good condition.

Customised and personalised goods may not be returned unless defective or not as specified. - Applies to SuperTweeters and Modifications.

When sending a return, the customer is responsible for the safe packing and carriage of the item back to us, so please ensure the goods are packed correctly and use shipping insurance.

Product returns must be notified in writing, and will be confirmed by AudioSmile. Emails must have the subject heading 'AudioSmile Return'.

Damaged on delivery:
Despite best efforts, some goods inevitably get damaged in transit. If this occurs, please take photographic evidence if possible, and contact AudioSmile immediately, describing the damage. The damaged goods will need to be returned to the address at the top of these conditions. A replacement or refund will then be issued as soon as possible.

Privacy Policy:
Customer contact details will be kept on file if an order has been placed or an invoice requested. AudioSmile may use these details to contact the customer about related product information. No customer details will be provided to third parties. Customers financial details are not retained.